The POS device provides two options for this reversing transactions: voiding and refunding a transaction. However, only one option will be available at a time, depending on the status of the payment. This ensures you always select the correct action to reverse the transaction efficiently.
The void option will appear on the POS device when the transaction is still in process and has not yet been fully completed or settled. Voiding a transaction cancels it before the payment is finalized, meaning the customer will not be charged, and the funds will never leave their account. Once voided, the transaction is removed, and no further action is needed.
If the transaction has already been fully processed, the void button will no longer appear on the device, and it will be replaced by the refund button. Refunding allows you to return the money to the customer after the payment has been completed. The refund process takes place once the payment has settled, and it may take a few business days for the funds to reflect back in the customer’s account, depending on their bank.
When to Use Each Option