Refunds and Voids Explained
The POS device provides two options for this reversing transactions: voiding and refunding a transaction. However, only one option will be available at a time, depending on the status of the payment. This ensures you always select the correct action to reverse the transaction efficiently.
The void option will appear on the POS device when the transaction is still in process and has not yet been fully completed or settled. Voiding a transaction cancels it before the payment is finalized, meaning the customer will not be charged, and the funds will never leave their account. Once voided, the transaction is removed, and no further action is needed.
If the transaction has already been fully processed, the void button will no longer appear on the device, and it will be replaced by the refund button. Refunding allows you to return the money to the customer after the payment has been completed. The refund process takes place once the payment has settled, and it may take a few business days for the funds to reflect back in the customer’s account, depending on their bank.
When to Use Each Option
- Void: This option will be available when the transaction is still in progress. Select void to cancel the transaction and ensure the customer is not charged.
- Refund: Once the payment has been processed, the refund button will replace the void option. Select refund to reverse the transaction and return the payment to the customer.
Related Articles
POS Device Users Functionality Explained
The staff user feature on your POS device allows each of your employees to have a unique login on the POS device. This ensures that every transaction, whether it’s a sale, refund, or any other action, is directly linked to the individual staff ...
About device explained
The about feature displays all the merchant and device information such as: Merchant Section · Ref: This refers to a unique reference number or code assigned to your merchant profile. It may be used to track merchant activity or identify your account ...
Dashboard View Explained
The Dashboard View is the default landing page for In-Person Payments, accessible by tapping on the “In-Person Payments” tab. If you are a new user, the dashboard is where you can start the order process for your device. Once you have ordered a ...
Monthly billing explained
You will be billed R49 per month per device on a subscription basis for connectivity. Your first bill will be issued on the 1st of the month following the delivery of your POS device, with no prorated charges. Scenario example 1: merchant order one ...
Manage device setting explained
The Settings tab on your POS device allows you to configure various features, view device hardware information, Merchant information as well as switch users. Manage Device The Manage Device settings let you configure the following functionalities: ...