POS Device Users Functionality Explained

POS Device Users Functionality Explained

The staff user feature on your POS device allows each of your employees to have a unique login on the POS device. This ensures that every transaction, whether it’s a sale, refund, or any other action, is directly linked to the individual staff member. The benefits of this feature include:

· Transaction Accountability: Easily identify who handled a transaction. In case of any mistakes or issues, tracking and resolving them becomes simpler.

· Role-Based Access: You can control the level of access for each staff member. For example, cashiers can process sales, while only managers can approve refunds or discounts—helping to prevent unauthorized activities.

· Performance Monitoring: Track employee performance by linking sales and other activities to their individual user profiles. This helps with staff training and recognizing top-performing employees.

· Shift Tracking: Employees log in at the beginning of their shifts and log out at the end. You can generate shift-based reports to see who worked when.


    • Related Articles

    • Manage device setting explained

      The Settings tab on your POS device allows you to configure various features, view device hardware information, Merchant information as well as switch users. Manage Device The Manage Device settings let you configure the following functionalities: ...
    • Switching users on the POS device

      When the device is on the home screen, the current active user is displayed at the top, with a green indicator next to their name. To switch users: 1. Click on the “Switch User” chevron next to the user’s name. 2. This opens the “Switch Staff” ...
    • About device explained

      The about feature displays all the merchant and device information such as: Merchant Section · Ref: This refers to a unique reference number or code assigned to your merchant profile. It may be used to track merchant activity or identify your account ...
    • Adding a staff user to your POS device

      Only the account owner or those with an admin role can add staff users to the POS device. By default, the account owner is set up as the initial staff user with admin permissions. This default user is critical for the POS device's functionality, as ...
    • Setting up your POS device

      Once your delivery arrives, the status of your device on the merchant dashboard will update from “In Transit” to “Delivered.” At this point, the “Activate Device” button will be enabled. Follow these steps to set up your POS device: Unbox and Power ...