Refunds & Voids
Refunds and Voids Explained
The POS device provides two options for this reversing transactions: voiding and refunding a transaction. However, only one option will be available at a time, depending on the status of the payment. This ensures you always select the correct action ...
How to Process A Void
Voids can only be issued within the first 24 hours of a transaction. To issue a void, follow these steps: Tap the “Transactions” tile on the device's landing screen. This will navigate you to the Sales History screen. Filter for card payments and ...
How to Refund a Customer
Refunds can only be processed for card payments. To issue a refund, follow these steps: Tap the “Transactions” tile on the device's landing screen. This will navigate you to the Sales History screen. Filter for card payments and select the ...