How to Process A Void

How to Process A Void

Voids can only be issued within the first 24 hours of a transaction. To issue a void, follow these steps:

  1. Tap the “Transactions” tile on the device's landing screen. This will navigate you to the Sales History screen.
  2. Filter for card payments and select the transaction you wish to Void. This will take you to the Sale screen for the selected transaction, showing all transaction details, with two options: Receipt and Void.
  3. Tap on Void. you’ll need to enter your user PIN for security, then tap Request Void.
  4. Select the Reason for Void from the provided options (e.g., incorrect amount, service not delivered, accidental charge, returned goods), and tap Next.
  5. If the refund is successful, the device will display Approved. You can then print the receipt or send it to the customer via SMS or email. The customer will also receive confirmation of the void from their bank.
  6. Once the void is completed, it will be displayed in Sales History as a line item. You can tap the void entry to view details such as the Void amount, the user who performed the Void, and an option to resend the refund receipt. The original sales line item on Sales history that the void was performed against will also display that the sale was voided and the void amount.

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