Refunds can only be processed for card payments. To issue a refund, follow these steps:

1. Tap the “Transactions” tile on the device's landing screen. This will navigate you to the Sales History screen.
2. Filter for card payments and select the transaction you wish to refund. This will take you to the Sale screen for the selected transaction, showing all transaction details, with two options: Receipt and Refund.
3. Tap on Refund. You will be prompted to choose between a Partial Refund or a Full Refund:
• Partial Refund: Allows you to refund a specific amount that is less than or equal to the original transaction value.
• Full Refund: Refunds the total amount of the transaction.
4. After choosing the type of refund, you’ll need to enter your user PIN for security, then tap Request Refund.
5. Select the Reason for Refund from the provided options (e.g., incorrect amount, service not delivered, accidental charge, returned goods), and tap Next.
6. For a Partial Refund, enter the refund amount on the next screen. For a Full Refund, this step will be skipped.
7. Tap the Refund button to proceed. The customer will then need to insert or tap their card or device to complete the refund.
8. If the refund is successful, the device will display Approved. You can then print the receipt or send it to the customer via SMS or email. The customer will also receive confirmation of the refund from their bank.
9. Once the refund is completed, it will be displayed in Sales History. You can tap the refund entry to view details such as the refunded amount, the user who performed the refund, and an option to resend the refund receipt.