When do the limits on my account get reset?
The various limits on your account (send limit, receive limit, withdrawal limit) get reset every 28 days (every 4 weeks) starting from the date of your registration.
Should you require one of these limits to be increased please contact us.
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How do I get business funding through Easy Advance?
Easy Advance is a new business funding service that’s available to Payfast merchants in partnership with Retail Capital. If your business is pre-approved for funding, a real-time offer will be accessible via your Payfast Dashboard when you log in to ...
Is my PayFast account a bank account?
No, your PayFast account is not a bank account. It is electronic money stored in an online stored-value account. Any funds in your account can be moved to your bank account by clicking the Payout button on your dashboard. If you have a high volume ...
What happens if I get an error when processing a refund?
If you get an error when processing a refund it means that you won’t be able to action the refund to the buyer’s card. There are a few reasons why a card refund can fail, common error messages include: Lost/stolen card Card expired/cancelled Pick up ...
How do I upgrade my account?
If you have a PayFast account from which you can make payments from (but not receive payments), you can change to an Individual or Business account. If you have a PayFast account with which you can accept payments in your personal capacity ...
How do I cancel my account?
While we'd be very sad to see you go, we will gladly cancel your account at your request. To do this, please just send an email to merchantsupport@payfast.co.za stating that you wish to cancel your account and the email address for your account (if ...