Multi-factor Authentication (MFA)
What is multi-factor authentication (MFA)?
When signing into online accounts be it banking apps, social media and/or email accounts, you must prove that you are who you say you are. Previously, we’ve done so through using a username and a password which is not quite safe. Multi-factor Authentication is added security that is a second verification method to prove who you are. For Payfast, MFA is a mandatory login security feature and requires a user to provide an additional step for identity verification before allowing access into their account.
How do I set up multi-factor authentication?
Note: The following steps are actioned once you have already downloaded your preferred authentication app, i.e. Google, Microsoft or LastPass.
1. Log in to your Payfast by Network Dashboard.
2. Navigate to Account > Security > Multi-factor authentication.
3. Enter your phone number and click 'Enable'.
4. A QR code will be displayed on your Payfast by Network Dashboard.
5. Open your authentication app and scan the QR code or, alternatively, enter the 32-digit code displayed below the QR code in your authentication app.
6. Your authentication app will generate a 6-digit code. Copy this code and type it in the Payfast by Network Dashboard, then click 'Verify Code'. This will link your device to your Payfast profile.
How do I obtain a multi-factor authentication code to log in with?
Once multi-factor authentication has been successfully set up on your profile, you will need to generate a new code on your authentication app every time you log in to your Payfast by Network Dashboard.
1. Enter your email and password to log in to your Payfast by Network Dashboard.
2. Go to your authentication app and copy the code generated, then enter it on Payfast.
Important: To further enhance your security, the code generated by your authentication app will expire after a set amount of time (usually 30 seconds). If this happens, a new code will be automatically generated.
If you get a new mobile phone and want to switch, you will need to disable MFA and uninstall the authentication app on your old phone. Install the Authentication app on your new phone and re-enable MFA.
If you have lost your phone, and need access to our system, then you can contact our support staff on support@payfast.help who will be able to assist you.
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