What happens if I get an error when processing a refund?
If you get an error when processing a refund it means that you won’t be able to action the refund to the buyer’s card.
There are a few reasons why a card refund can fail, common error messages include:
In this instance, you are required to contact the buyer and request their bank account details so that you can process an EFT payment from your own bank account to theirs.
International cards:
As an alternative to refund your customer, we suggest offering store credit, using PayPal to return funds or processing a SWIFT payment.
Please note that PayFast strongly recommends that you do the following:
Send confirmation to the buyer once a refund is issued to state how and when the refund is processed. This will help to defend against chargebacks.
Update your terms and conditions/refund policy accordingly to protect yourself (and PayFast) against deceitful buyers who raise chargebacks after receiving a refund via an alternative means.
Related Articles
How do I refund a payment?
The Payfast Merchant Refund feature allows you to refund your customers payment directly via your Payfast Dashboard. New Payfast Dashboard To refund your customer's credit card payment, do the following: 1. Log in to your Payfast account. 2. Navigate ...
How do I get business funding through Easy Advance?
Easy Advance is a new business funding service that’s available to Payfast merchants in partnership with Retail Capital. If your business is pre-approved for funding, a real-time offer will be accessible via your Payfast Dashboard when you log in to ...
How can I obtain a proof of refund?
To obtain a proof of refund do the following: Log in to your PayFast account. Navigate to Transactions > History. Locate the purchase transaction that was already refunded, for which you require the proof of refund for. Select the printer icon in ...
Can I refund the same transaction multiple times?
Only multiple partial amounts can be refunded on the same transaction, up to the limit of the original amount. For instructions on how to make a refund, please read this article.
When do the limits on my account get reset?
The various limits on your account (send limit, receive limit, withdrawal limit) get reset every 28 days (every 4 weeks) starting from the date of your registration. Should you require one of these limits to be increased please contact us.