What happens if a payment fails?
Subscriber Out of Funds
Payfast will try a number of times to reprocess a payment where the buyer does not have funds on their credit card.
On failure, the buyer will be notified, allowing some time for the problem to be resolved.
On a complete failure (after X amount of times), the subscription will be ‘locked’ and will need some action from the merchant to reactivate on the Payfast backend or via the API pause endpoint.
Payfast will resolve any system issue that may cause payment failure.
Subscription payments will resume once all systems have been restored.
Why can’t I activate Cash by Mukuru Pay as a payment method?
Compliance plays a very important part of our operations at PayFast and we have to be very mindful of the rules, regulations and requirements of various bodies governing our operation including the Payments Association of South Africa (PASA), the ...
What happens when I receive the error “Subscriber Out of Funds”?
When a subscription fails (5 attempts, over 5 days), the subscription will be ‘locked’ and you will need to reactivate it on the PayFast backend or via the API pause endpoint. There will be no penalties from Payfast for this and once we stop trying, ...
How do I refund a store card payment?
To refund your customer’s store card payment, refer to this article and follow the process for refunding a card payment. The refund will be processed directly back to your customer’s store card. Please note: Each refund will have a processing fee of ...
How do I create a subscription using a Payment Request?
To set up a subscription easily and quickly without needing a website, you can send a payment request directly to your buyer using their email address by doing the following: Log in to your Payfast account. Navigate to Payment Request > Send Payment ...
Can I split a payment with numerous accounts?
While it is possible to have Split Payments set up between one primary Payfast account and an unlimited number of secondary split accounts (or vice versa), each payment from a buyer can only be split once between one primary account and one secondary ...