What can I do if WooCommerce is not processing payment?
If your orders are not auto-completing on payment, go to https://woocommerce.com/products/woocommerce-order-status-control/?aff=10486&cid=1131038 to purchase and download the WooCommerce Order Status Control extension for WooCommerce.
Please note: This item costs $29.
Should you want a more cost-effective option, go to: https://wordpress.org/plugins/order-status-control-for-woocommerce/ and select the Download button (or click here). This will download the ‘Order Status Control for Woocommerce’. Once this is downloaded, do the following:
- Log in to your admin portal for WordPress.
- On the left, scroll down to Plugins and select Add New.
- On the Add Plugins page, on top, select Upload Plugin.
- Click Choose File and locate the zipped file of the extension you downloaded. The default location is in your Downloads folder.)
- Click Install Now. This will unpack and install the plugin.
- Once completed, you will need to set up the Orders to Auto-Complete.
- Navigate to WooCommerce > Settings > General.
- Update the Orders to Auto-Complete setting to determine which paid orders should skip the Processing status and go directly to Completed status:
- None: No orders will be automatically completed.
- All Orders: All paid orders, regardless of purchased products, will be automatically completed.
- Virtual Orders: Orders that contain only Virtual products will be automatically completed.
- Virtual & Downloadable Orders: Only paid orders for products that are both Virtual and Downloadable will be automatically completed (i.e. WooCommerce’s standard behaviour). This is the plugin’s default setting, which ensures that simply activating the plugin won’t impact order completions until you manually update this setting.
When an order that meets your criteria is paid, it will automatically update to Completed status, which will be documented in the Order Notes:
