If you need to process a refund for a client’s payment, this section allows you to search for the original transaction and specify the refund amount. Refunds can only be issued for an amount that does not exceed the original transaction value; in other words, you cannot refund more than what was initially settled. The refund will be processed back to the same card used for the payment. Refunds can be issued up to six months after the original transaction date.

To access the refunds section on MAP:

1. Log in to MAP.
2. Click on Transactions in the side navigation bar.
3. Under the Transactions section, click on Refunds.

This will take you to the Refunds Search landing page, where you can search for transactions to refund using the start and end dates, along with optional fields like the card number and transaction reference. After entering the search criteria, click the Search button to proceed to the Search Select page. Here, you’ll find a legend explaining the different refund statuses:

• Empty tick box with a blue outline: The transaction has been settled but not refunded.
• Selected blue tick box: The transaction has been settled but not refunded, and it has been flagged for a refund that will process around 18:30.
• Selected grey tick box: The transaction has been settled but not refunded, but it was previously flagged for a refund that will process around 18:30.
• Green circle tick: The transaction has been successfully refunded.
• Red "not allowed" icon: The transaction is not eligible for a refund.

The refund page includes tabs for both Card Transactions and Alternative Payment Methods, with transactions listed under each respective tab.

Additionally, the Refund Select page includes a pagination feature to help navigate the transaction table. You can enter a specific page number in the text box and click the Go button to load that page, updating the pagination display. You can also use the arrows to move through the pages:

• A single arrow will move one page up or down, depending on the direction.
• Double arrows will take you directly to the first or last page.

Below the pagination, you’ll find a table listing all transactions, which includes the following columns:

1. Reference
2. Card Number
3. Card Holder
4. Settled Amount
5. Currency
6. Settle Date
7. Refunded Amount
8. Amount to Refund
9. Refund Status

After selecting the transaction to refund, click the Continue button at the bottom of the table to proceed to the next step.