Why is the 'payment status' for my orders not being automatically updated on WHMCS?

Why is the 'payment status' for my orders not being automatically updated on WHMCS?

This is most likely due to the fact that the PayFast ITN callback file is not able to be called. Please check your file permissions as follows.

Check file permissions

Ensure that the file permissions of the callback file (/modules/gateways/callback/payfast.php) are set to 644. Setting the permissions differently (e.g. 777) may result in the web server not allowing the file to be called due to security restrictions.

    • Related Articles

    • Why are my Shopify orders not updating to paid status?

      Please note that for new orders to automatically reflect as paid after a successful PayFast payment, the payment capture method on Shopify needs to be set to 'Automatic'. This is done by doing the following: Log in to your Shopify store and navigate ...

    • How do I upgrade WHMCS?

      Please Note: For Recurring Billing, if you already have subscriptions setup on your WHMCS site those subscriptions will continue to generate invoices as before until cancelled. In order to migrate your clients to the new module, the next invoice they ...

    • What can I do if WooCommerce is not processing payment?

      If your orders are not auto-completing on payment, go to https://woocommerce.com/products/woocommerce-order-status-control/?aff=10486&cid=1131038 to purchase and download the WooCommerce Order Status Control extension for WooCommerce.  Please note: ...

    • How do I reconcile payments with orders on Shopify?

      Orders on Shopify will automatically update when a successful payment completes on Payfast. This means there is no need for you to manually match payments on your Payfast account with your Shopify orders. Please note: Any references sent to Payfast ...

    • How do I set up and manage recurring billing on WHMCS?

      Complete the following steps to set up and manage recurring billing on WHMCS. On your PayFast account, do the following: Log in to your PayFast account and navigate to Settings > Recurring Billing. Click Enable or Edit next to Recurring Billing and ...