Requesting more devices

Requesting more devices

The number of devices you can order online is limited based on your merchant account type:

·      Sole Trader: 1 device

·      NPO: 1 device

·      Business Merchant: 2 devices

Once you reach your order limit, the “Order Device” button on the “Need More Devices” tile in the dashboard will change to “Request More Devices”. If you require additional devices beyond the limit, follow these steps:

1.    Click on the “Request More Devices” button.

2.    This will open the “Request More Devices” form, displaying your contact information and a field where you can select the number of additional devices you need.

3.    Click “Confirm” to submit your request.

4.    A feedback pop-up will confirm that your request has been successfully submitted.

A sales agent will contact you to process your request.

    • Related Articles

    • Ordering a device on your merchant dashboard

      1. Login and Navigate · Log in to your merchant dashboard. · Click on the “In-Person Payments” tab in the top navigation bar. This will take you to the "In-Person Payments" landing page. 2. Order Your Device · Click the “Order Now” button to access ...

    • Card Machine Transaction History

      Your POS device allows you to easily view and manage all transactions performed on your card machine through the Transaction History feature. To access this, tap on Sales History from the device’s landing page. Once there, you will see a list of all ...

    • Merchant dashboard transaction history explained

      The Merchant Dashboard offers additional functionality for managing your transaction history compared to the transaction history displayed on the POS device. 1. Advanced Filters: You can filter transactions by: · Specific Staff Members · Individual ...

    • Dashboard View Explained

      The Dashboard View is the default landing page for In-Person Payments, accessible by tapping on the “In-Person Payments” tab. If you are a new user, the dashboard is where you can start the order process for your device. Once you have ordered a ...

    • Monthly billing explained

      You will be billed R49 per month per device on a subscription basis for connectivity. Your first bill will be issued on the 1st of the month following the delivery of your POS device, with no prorated charges. Scenario example 1: merchant order one ...