Network POS Troubleshooting Guide

If you encounter issues with your Network POS device, use the troubleshooting tips below for quick solutions. From connectivity issues to printing errors, we provide simple steps you can follow to resolve common issues. For persistent issues or if further assistance is needed, our Help Desk is available to help at 021 300 4455.

Troubleshooting Tips

1. GPRS & Network Issues

• Battery Check: Ensure the battery level is above 30%.
• Network Reception: Move the device to an area with strong network reception and restart it. Wait for the network to reconnect.
• Further Assistance: If the network is still not connecting, contact our Help Desk at 021 300 4455.

2. Device Shutting Down

• Battery Level: Confirm that the battery is above 30%.
• Persistent Shutdowns: If the device shuts down even when charged, contact our Help Desk at 021 300 4455 to upgrade the POS application to the latest version.

3. Printing Issues

• Paper Roll: Check that the paper roll cover is properly closed and the roll is correctly inserted.
• Battery Level: Ensure the battery is above 30%.
• Help Desk Support: If printing is still an issue, call our Help Desk at 021 300 4455.

4. Device is Slow or Freezing During Transactions

• Restart Device: Turn off the device.
• Battery Adjustment: Remove the battery, reinsert it, and charge the device for 15–20 minutes.
• Network Coverage: Turn the device on and place it in an area with good network coverage.
• Ongoing Issues: If the problem continues, contact our Help Desk at 021 300 4455.

5. Tamper Alert Displayed

• Reboot Device: Try restarting the device.
• Help Desk Support: If the tamper alert persists, turn off the device and call our Help Desk at 021 300 4455 for further assistance.