How to Request a Product on MAP

How to Request a Product on MAP

If a product is not yet enabled for you, it will be marked with a red "x" on the product tile, along with a “Request” button. To request access:

  1. Click the “Request” button on the  product tile you want to request activation for.
  2. A confirmation pop-up will appear, asking if you are sure about your request. Click “Yes” to proceed or “Cancel” to dismiss the pop-up.
  3. After selecting "Yes," a confirmation pop-up will appear, notifying you that a ticket has been submitted to our merchant services team. They will contact you to process your request.
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