How to Process Refunds for PayJustNow Buy Now, Pay Later (BNPL) Transactions

How to Process Refunds for PayJustNow Buy Now, Pay Later (BNPL) Transactions

Overview
Refunds for PayJustNow Buy Now, Pay Later (BNPL) transactions are processed directly from your Payfast Dashboard, just like with other payment methods.
Once submitted, PayJustNow handles the refund to your customer and communicates directly with them. This article explains:
  1. How to process both full and partial refunds,
  2. How refund fees work,
  3. And what to keep in mind when managing BNPL refunds.
How to Process a Refund
To refund a PayJustNow BNPL transaction, do the following:
  1. Log in to your Payfast Dashboard.
  2. Navigate to Online Transactions.
  3. Locate the transaction you’d like to refund:
  4. You can use the search bar or filters at the top to find it quickly.
  5. Click the three dots (⋮) next to the transaction.
  6. Select “Refund Transaction.”
You’ll then be able to choose between a Full Refund or a Partial Refund.

Full Refunds
If you select Full Refund:
  1. The system will automatically populate the full transaction amount.
  2. Choose a reason for refund from the dropdown list.
  3. Click “Refund Transaction.”

Info
Note:
  1. There is a R3 fee charge for every PayJustNow BNPL full refund processed.
  2. The refund will be processed through PayJustNow and credited back to the buyer.
  3. Communication regarding the refund will be sent by Payflex directly to the buyer.
  4. Once a refund has been submitted, it cannot be reversed.

Notes
Important: You must have enough funds in your Payfast wallet to cover the full refund amount before you can process it.
Partial Refunds
If you select Partial Refund:
• Enter the amount you wish to refund.
• Select a reason for the refund.
• Click “Refund Transaction”.




Alert
⚠Note:
  1. There is a R3 refund fee charged for every PayJustNow BNPL partial refund processed
  2. You can process multiple partial refunds until the total refunded amount equals the full value of the original transaction.
  3. Once a refund has been submitted, it cannot be reversed.
  4. Communication regarding the refund will be sent by Payflex directly to the buyer.

Refund Processing & Buyer Experience
Once you’ve submitted the refund:
  1. PayJustNow processes the refund and credits it to the buyer’s PayJustNow account or payment method.
  2. Buyers receive communication directly from PayJustNow confirming the refund.
  3. Refunds will not reflect in the buyer’s Payfast wallet, as PayJustNow manages all buyer-side payment and refund processing.
Refund Availability
Notes
The availability of refunds does not expire, but remember:
  1. Refunds can only be issued if your wallet balance covers the refund (and any applicable refund fees).
  2. Once submitted, refunds cannot be undone so ensure you confirm details before processing.