How to Process a Refund on MAP

How to Process a Refund on MAP

  1. Log in to MAP: Start by logging into your Merchant Access Portal (MAP) account.
  2. Navigate to the Refunds Section: Click on Refunds under the Transactions menu.
  3. Search for the Transaction:
    • Ensure that the Start Date and End Date include the date range when the original transaction occurred.
    • Optionally, enter the card number for more precise results.
    • Click Submit to search.
  4. View transactions: The next screen will display a list of transactions within the selected date range (and for the specified card number, if entered).
  5. Select the Transaction for Refund:
    • If the transaction has an empty tick box under the Refund column, it is eligible for a refund.
    • Click the empty box to select it, and a tick should appear. This will activate the text box under Refund Amount.
  6. Adjust the Refund Amount:
    • To issue a partial refund, change the value in the text box to the desired amount.
    • For a full refund, no changes to the text box are needed.
  7. Proceed to the Next Step: Once you’ve selected the transactions for refund and adjusted the amounts as needed, click Continue.
  8. Confirm Refund Details:
    • You will be directed to the Refund Confirm screen, which lists all the transactions to be refunded under the New Refunds to Process section.
    • You can add a note to each refund by clicking the Add button under the Comment column, which will display a text box. To delete a comment, click the Hide button.
    • If all the details are correct, click Confirm.
  9. View Refund Results:
    • You will be directed to the Refund Results screen. Here, you can click on View Created Refunds to access a summary of the refunds processed.
    • If any errors occurred during the refund process, they will be listed on this page.
    • To view details of a specific refund, click on the View hyperlink under the View column. This will display a pop-up with the transaction status, customer information, and transaction details.
    • You can also print these details as a PDF for your records.

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