Log in to MAP: Start by logging into your Merchant Access Portal (MAP) account.
Navigate to the Refunds Section: Click on Refunds under the Transactions menu.
Search for the Transaction:
Ensure that the Start Date and End Date include the date range when the original transaction occurred.
Optionally, enter the card number for more precise results.
Click Submit to search.
View transactions: The next screen will display a list of transactions within the selected date range (and for the specified card number, if entered).
Select the Transaction for Refund:
If the transaction has an empty tick box under the Refund column, it is eligible for a refund.
Click the empty box to select it, and a tick should appear. This will activate the text box under Refund Amount.
Adjust the Refund Amount:
To issue a partial refund, change the value in the text box to the desired amount.
For a full refund, no changes to the text box are needed.
Proceed to the Next Step: Once you’ve selected the transactions for refund and adjusted the amounts as needed, click Continue.
Confirm Refund Details:
You will be directed to the Refund Confirm screen, which lists all the transactions to be refunded under the New Refunds to Process section.
You can add a note to each refund by clicking the Add button under the Comment column, which will display a text box. To delete a comment, click the Hide button.
If all the details are correct, click Confirm.
View Refund Results:
You will be directed to the Refund Results screen. Here, you can click on View Created Refunds to access a summary of the refunds processed.
If any errors occurred during the refund process, they will be listed on this page.
To view details of a specific refund, click on the View hyperlink under the View column. This will display a pop-up with the transaction status, customer information, and transaction details.
You can also print these details as a PDF for your records.