MukuruPay

MukuruPay

What is MukuruPay?

MukuruPay is a Payfast offering that allows anyone to pay using cash for online purchases. This method is ideal for shoppers who want to shop online but don’t have a credit card, access to a bank account, or feel comfortable paying online. You can learn more about MukuruPay via Payfast here and Mukuru here.  


How do I pay for my online purchase with cash at a Mukuru outlet?

To make an online payment with MukuruPay, do the following: 

  1. At checkout, select the MukuruPay payment method.  
  2. Enter your mobile phone number. This is needed for notification and receipt purposes.  
  3. A unique Mukuru payment code is displayed, which you can save to your device or send to yourself via SMS or email. Please note that this code has an expiration period.  
  4. Take that code to any Mukuru outlet and pay for your online purchase in cash.  
  5. Once the payment is processed, you will receive an SMS payment confirmation, and the online store will be notified to process and ship your order.  
Please note: MukuruPay is only available for online purchases of R300 or more, with a limit of R20,000. 

How do I enable/disable MukuruPay as a payment method?

MukuruPay is available for all merchants who have a Payfast account unless they specialise in:

  1. Online gambling or casinos (excluding sports betting)
  2. Pharmaceuticals, prescription, and recreational drugs
  3. Cigars and/or tobacco sales
  4. Liquor (where the merchant’s brand is directly associated with the sale of liquor, for example, a liquor store)
  5. Money transfer operator
  6. Bureaux de change

If you wish to disable/enable MukuruPay as a payment method, do the following:

  2. Navigate to Settings > Payment Methods. 
  1. Scroll down to MukuruPay and enable/disable the payment method.
  2. Accept the terms and conditions to enable the payment method (This will be available for reference once you enable the method via your Merchant Dashboard).

How do I refund a MukuruPay payment? 

You can refund Mukuru payments like a credit card payment described above. To initiate refunds for Mukuru, request your customer’s banking information and enter their details when prompted. Not all payment methods can be refunded to the original source from which the purchase was received. In such instances, You can refund a transaction to a bank account. This transaction takes 2-3 working days.

What are the transactional fees for MukuruPay?  

Please visit our fees page for more information.   

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