Domain change to Network.Global

Domain change to Network.Global

Why have Payfast emails changed to a network.global domain? 

 

As part of our ongoing commitment to align closer with Network International, as from 26 February 2024, all of our employee email addresses will change/ have changed from name@payfast.io to name@network.global. For now, all our other email addresses like support@payfast.help will remain as is, but these will also be updated in the future. 

 

The transition to @network.global forms part of our efforts to streamline our communication channels and present a unified identity as part of the Network International family. We assure you that this change will not impact your payment processing services. We remain dedicated to providing you and your customers with a safe, efficient and seamless payment experience.  

 

Who is Network International and what is their association with Payfast? 

Network International, which acquired Payfast in 2021, is the leading enabler of digital commerce in the Middle East and Africa (MEA) region. With over 25 years of experience in delivering innovative solutions that drives revenue and profitability for their customers, Network has grown from strength to strength to become the largest acquirer in the UAE. 

 

You can find out more about Network International’s acquisition of Payfast here, and our coming together with Paygate and SiD here. More information about Network International can be found on the website here: https://www.network.ae/en  

Does Payfast’s email domain change affect my transactions? 

No, not at all. The transition to @network.global forms part of our efforts to streamline our communication channels and present a unified identity as part of Network International. We assure you that this change will not impact your payment processing services. We remain dedicated to providing you and your customers with a safe, efficient and seamless payment experience. 

 

Does Payfast’s email domain change how I contact the Payfast Support team? 

At this stage, no. You can still contact support via email on support@payfast.help or via the live chat on our website, payfast.io. When we update the support email domain we’ll let all our merchants know via email and update this article. 


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